Responsible Gaming at 7wing

7wing's Commitment to Safe Play

7wing is built for entertainment. Every feature on the platform — from slots to live casino to cricket betting — is designed so players stay in control of their time and money. That means giving you real tools, not just a page of rules.

Responsible gaming at 7wing covers four areas: age verification, spending controls, self-exclusion, and access to outside support. This page explains each one clearly so you know exactly what to expect and what to do if you need help.

Age Restriction Policy

7wing accepts players aged 18 and above only. This is a strict rule — no exceptions. When you register, you agree to confirm your age. Before processing your first withdrawal, the platform requires identity verification through KYC.

Accepted identity documents

• National ID Card (NID)
• Passport
• Driving Licence

KYC review takes up to 24 hours. Documents must match the name and date of birth you registered with. Accounts where age cannot be confirmed will be suspended until verification is complete.

If you suspect a minor is using your device or account, contact support immediately at [email protected]. We will freeze the account while we investigate.

Self-Assessment: Is Gambling Becoming a Problem?

Most players enjoy 7wing for fun. But gambling can become harmful for some people. The questions below are not a clinical test — they are prompts to help you think honestly about your habits.

• Do you spend more money gaming than you planned when you started the session?
• Have you borrowed money from family or friends to fund deposits?
• Do you feel restless or irritable when you try to cut back?
• Have you returned to 7wing the next day to try to win back money you lost?
• Has gaming begun to interfere with work, study, or family time?
• Do you hide your gaming activity from people close to you?

If you answered yes to two or more of these, consider setting a deposit limit or requesting a cooling-off period using the tools described below.

Account Controls & Limit Tools

7wing provides limit tools inside your account dashboard. You can set or change these at any time. Reductions take effect immediately. Increases require a 24-hour cooling-off period before they activate — this delay is intentional and cannot be bypassed.

To set any of the above, go to Account → Responsible Gaming inside the 7wing platform. If you need help locating the setting, contact our 24/7 live chat or email [email protected].

How Self-Exclusion Works at 7wing

Self-exclusion is the strongest tool available. It closes your account fully — you will not be able to log in, deposit, or receive marketing messages for the duration of the exclusion period.

Steps to request self-exclusion

1. 1

   Contact support directly

   Use the 24/7 live chat inside the app or website, or email [email protected] with the subject line "Self-Exclusion Request".

2. 2

   State your preferred exclusion length

   Choose 6 months, 1 year, 2 years, or permanent. If you are unsure, our team will suggest a period based on your situation.

3. 3

   Confirm your identity

   Provide your registered email address and account username so we can locate and lock the correct account without delay.

4. 4

   Account closure confirmed within 24 hours

   You will receive a confirmation email once the exclusion is active. Any pending withdrawals at the time of exclusion will be processed normally.

Recognising Problem Gambling

Problem gambling does not always look the same. Some players lose large amounts quickly. Others develop a slow pattern of spending more time and money than intended. Both are worth taking seriously.

Financial warning signs

• Using bKash or Nagad to make deposits you later regret
• Depositing the minimum of ৳300 repeatedly, multiple times per day
• Requesting withdrawals and then cancelling them to continue playing
• Thinking about the next deposit while at work or school

Behavioural warning signs

• Playing late into the night and feeling tired the next day
• Lying to family about how much time or money you spend on gaming
• Feeling anxious or low when you are not able to access your account
• Skipping social events or responsibilities to play

Recognising these signs early is the most effective step. 7wing's support team is trained to listen without judgment and to connect you with the right tools.

Getting Help in Bangladesh

7wing encourages players who are struggling to reach out to external organisations. These services are confidential and available to anyone in Bangladesh.

These organisations are independent of 7wing. We do not receive any information about players who contact them. Speaking to them will not affect your account in any way.

Contact 7wing About Responsible Gaming

Our support team is available around the clock. If you want to set limits, request exclusion, or just talk through your concerns, reach us through any of these channels.

When you contact us about responsible gaming, please include your registered email address and a brief description of what you need. This helps our team respond faster — usually within a few hours, even at night.

7wing will never pressure you to remove limits or return during a self-exclusion period. Any agent who does so should be reported to our management team through the same email address.