Overview
At 7wing, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect when you register, play games, and use our platform. We operate transparently about how your data is used and stored.
7wing serves players in Bangladesh with slots, live casino, sports betting, and fishing games. We work with payment partners like bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals securely. Your trust is essential to us, and we take data protection seriously.
This policy applies to all users of 7wing, whether you access our site via desktop, mobile browser, or our native app. By creating an account and playing on 7wing, you consent to the practices described here. If you disagree with any part, please do not register.
What Information We Collect
Account Registration Data
When you sign up for 7wing, we collect your full name, email address, phone number, date of birth, and residential address. We also require a username and password. This information is essential for account verification, customer support, and responsible gaming compliance.
Financial Information
To enable deposits and withdrawals, we collect payment method details. You provide bKash, Nagad, Rocket, Upay, or bank account information. We do not store full card or account numbers; payment processing is handled by our licensed payment partners. Transaction amounts, dates, and statuses are logged for your records and our compliance.
Identity & KYC Documents
Before your first withdrawal, 7wing requires Know Your Customer (KYC) verification. You must submit a copy of your National ID Card, Passport, or Driving Licence. We collect this to comply with Bangladesh gaming regulations and prevent fraud and money laundering. KYC documents are stored securely and reviewed within 24 hours.
Gaming Activity & Behavioral Data
We track your in-game activity: which games you play, bet amounts, winnings, losses, and session duration. This data helps us personalize your experience, detect problem gambling patterns, and offer responsible gaming tools. We also log your login times, device type, IP address, and browser information for security.
Communication Records
If you contact our 24/7 live chat support or email [email protected], we store your messages, inquiries, and our responses. This helps us resolve issues, improve service, and maintain a record of customer interactions for dispute resolution.
How We Use Your Data
Account Management & Service Delivery
Your personal data enables us to create and maintain your 7wing account, process deposits and withdrawals, and deliver gaming services. We use your email and phone to send account confirmations, password resets, and transaction notifications. We never use your data to contact you for unsolicited marketing without your consent.
Regulatory Compliance
7wing operates under Bangladesh gaming regulations. We use your name, address, date of birth, and identity documents to verify your age (must be 18+), prevent duplicate accounts, and comply with anti-money laundering (AML) and know-your-customer (KYC) requirements. We retain this information to satisfy regulatory audits and reporting obligations.
Responsible Gaming & Player Protection
We analyze your gaming patterns to identify signs of problem gambling, such as rapid escalation in bet sizes or extended play sessions. If detected, we may suggest responsible gaming tools like deposit limits, loss limits, or self-exclusion. We may also contact you with resources from organizations like the National Suicide Prevention Lifeline if we observe concerning behavior.
Fraud Prevention & Security
Your IP address, device fingerprint, and login history are monitored to detect unauthorized access, account takeovers, and fraudulent transactions. If suspicious activity is detected, we may ask for additional verification before processing withdrawals. We collaborate with security partners to prevent cheating and collusion.
Customer Support & Service Improvement
Our support team uses your account history, transactions, and communication records to resolve issues quickly and accurately. We analyze anonymized gameplay data to improve game selection, user experience, and platform stability. Feedback from players helps us prioritize features and fix bugs.
Communication & Notifications
We send transactional emails (deposit confirmations, withdrawal status) and SMS for account security alerts. You may opt in to receive promotional messages about new games, bonus offers, or platform updates via email or SMS. You can unsubscribe from promotional communications anytime through your account settings.
How Long We Keep Your Information
7wing retains your personal data for the duration of your account and for a period after closure as required by law. Here's our retention schedule:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration (Name, Email, Phone) | 3 years after account closure | Legal compliance & dispute resolution |
| Transaction Records | 7 years | AML/KYC & regulatory audit requirements |
| Identity Documents (KYC) | 5 years | Regulatory compliance under Bangladesh law |
| Gaming Activity Logs | 2 years | Dispute investigation & fraud detection |
| Customer Support Messages | 2 years | Service quality & complaint handling |
| Device & IP Logs | 90 days | Security monitoring & threat detection |
After the retention period ends, your data is securely deleted or anonymized. If you request account deletion before closure, we retain only the minimum data required by legal obligations. You may request a copy of your data anytime via [email protected].
How We Protect Your Data
Encryption & Secure Transmission
All communication between your device and 7wing's servers is encrypted using TLS 1.2 (HTTPS). Your password is hashed with industry-standard algorithms and never stored in plain text. Sensitive data like KYC documents and payment details are encrypted at rest in our secure database.
Access Controls
Only authorized 7wing employees with a legitimate business need can access your personal data. Staff sign confidentiality agreements and receive regular data protection training. We use role-based access controls and monitor all data access for unauthorized activity.
Regular Security Audits
7wing conducts quarterly security assessments and penetration testing to identify vulnerabilities. We work with third-party security firms to audit our infrastructure, code, and compliance. Any issues found are remediated immediately.
Payment Security
We do not handle or store your bKash, Nagad, Rocket, or Upay credentials directly. Payment processing is delegated to PCI-DSS compliant partners. Your transactions are protected by encrypted tokens and fraud detection systems.
Your Rights
Right to Access
You have the right to request a copy of all personal data 7wing holds about you. This includes your account info, transaction history, gaming logs, and any documents you submitted. Send a request to [email protected] with proof of identity. We will provide the information within 14 days.
Right to Correct
If you believe your information is inaccurate or incomplete, you may request correction. You can update your email, phone, and address directly in account settings. For other changes (like name or date of birth), contact support with supporting documentation.
Right to Deletion
You may request account closure and deletion of your data. However, we must retain transaction records and KYC documents for 5–7 years as required by law. After the legal retention period expires, your personal data will be permanently deleted.
Right to Withdraw Consent
You can withdraw consent for promotional communications anytime via your account preferences or by emailing [email protected]. Withdrawing consent does not affect the lawfulness of processing before the withdrawal.
Right to Lodge a Complaint
If you believe 7wing has mishandled your data, you may lodge a complaint with the Bangladesh Data Protection Authority or relevant regulatory body. We encourage you to contact us first to resolve the issue.
Third-Party Services
Payment Partners
bKash, Nagad, Rocket, and Upay receive your phone number and transaction details to process deposits and withdrawals. These partners have their own privacy policies. 7wing is not responsible for their data practices, but we contractually require them to protect your information.
Game Providers
7wing offers games from Pragmatic Play, CQ9, JDB, JILI, Spribe, Playtech, and Ezugi. When you play a game, the provider may receive your user ID and session data. Game providers must comply with our data protection standards and are prohibited from using your data for their own marketing.
Support & Hosting
Our live chat and customer support system is hosted on secure third-party infrastructure. Hosting providers sign data processing agreements ensuring they meet our security standards. Your messages are encrypted in transit and at rest.
No Unauthorized Sharing
7wing does not sell, rent, or trade your personal data to third parties for marketing or any other purpose. We do not share data with advertisers, data brokers, or unrelated companies unless required by law or with your explicit consent.
Get in Touch
If you have questions about this Privacy Policy, your data, or our practices, contact us anytime. Our support team is available 24/7 to help.
- Email: [email protected]
- Live Chat: Available in your 7wing account dashboard
- Response Time: We aim to respond within 24 hours
This Privacy Policy was last updated in 2026 and may be revised as our practices evolve. We will notify you of material changes via email. Your continued use of 7wing after an update constitutes acceptance of the new terms.
Questions? Join 7wing today or return to home for more information.